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Emergency medical assistance in the UK

Health & Emergencies

Are you a Lewis School student?

Doctors & Dentists

If you need a doctor or a dentist, your host family will make an appointment for you with their doctor. If you are not staying with a host family, there is a ‘Walk-In Centre’ and a minor injuries unit where you can go for advice or to see a medical practitioner. Go to our Reception more information.


If it is an emergency, go straight to hospital by taxi – or ambulance if necessary (dial 999 and ask for an ambulance; you do not pay for this call).

Minor Problems

Do not go to the hospital for minor health problems such as colds and sore throats. Pharmacies can help with these problems. If you have a minor accident at the school, there is a first aid box in Reception. Suzie, Alistair and several other members of staff are qualified to give first aid.


We can help you to find a nearby optician. Ask at Reception.

Emergency telephone numbers in the UK

Emergency Services

In an emergency, dial 999 and ask for the Police, Ambulance or Fire Services. You do not pay for this call.

Other local Police numbers:
Dial 101 for non-emergency incidents
Dial 0845 454545 for general enquiries

National Health Service (NHS)

NHS 111 (24-hour service giving advice over the phone) – Call 111 for non-emergency medical advice
NHS Website (health advice)

NHS Walk-In Centres in Southampton

All Walk-In Centres are open 7 days a week from 8am until 9.30pm

  • Bitterne: Bitterne Health Centre, Commercial St., Bitterne, Southampton SO18 6BT.
    Tel. 023 8042 6356
  • Central Southampton:  (For minor injuries only) Fanshawe Wing, Royal South Hants Hospital, Graham Rd., Southampton SO14 0YG. Tel. 023 80716539

Dental Helpline (for emergencies) 023 8033 8336

The National Health Service

The National Health Service (NHS) is the UK’s state health service which provides treatment for UK residents through a wide range of health care services.

Some services are free, and some you will have to pay for e.g. prescription charges.

Am I Entitled to NHS Treatment?

Certain emergency hospital treatment (but not follow-up treatment) is free for everyone.

Also, as an international student, you, your spouse and any children who accompany you to the UK as your dependants, may be entitled to free or subsidised treatment under the NHS.

You will receive this benefit if you are from a country that has a reciprocal healthcare agreement with the UK (even if your course lasts less than six months). This includes:

  • nationals of European Economic Area (EEA) countries
  • nationals of Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Croatia, Georgia, Kazakhstan, Kyrgyzstan, Macedonia, Moldova, Montenegro, New Zealand, Russia, Serbia, Tajikstan, Turkmenistan, Ukraine, Uzbekistan
  • residents of Anguilla, Australia, Barbados, British Virgin Islands, Channel Islands, Falkland Islands, Gibraltar, Iceland, Isle of Man, Montserrat, St Helena, Turks & Caicos Islands.

Reciprocal healthcare agreements are normally only for hospital treatment for ailments arising during your stay.

It does not always cover treatment of an existing condition.

You should seek advice from the health authorities in your home country about what treatment will be covered.

If you are not entitled to NHS treatment, you should take out a medical insurance policy, either before you leave home or as soon as possible after you arrive in the UK.

(Information adapted from &; retrieved January 2008)


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