i. During the 14-Day ‘Cooling Off’ Period
If the Student has booked their programme via email or the internet (a ‘distance contract’), they are entitled to a 14-day ‘cooling off’ period. During this ‘cooling-off’ period the Student may cancel their booking for any reason within 14 days and receive a refund of all fees minus any bank charges. If the Student cancels during the ‘cooling off’ period described above, the School wll refund the fees within 14 days of the date that the Student informs the School that they wish to cancel. However, if the Student has requested the School provides services during the cooling off period, the School is entitled to charge a reasonable sum for the services. For an English course, this will be based on the proportion of the tuition and accommodation the Student has used. The School can deduct this sum from any refund payable. Please note that accommodation cancellation terms apply – see condition 16. The School can deduct this sum from any refund payable.
ii. Outside the ‘Cooling Off’ Period
The Student may cancel their programme for whatever reason, but if the cancellation is outside the ‘cooling off’ period as described in 4i, or if no ‘cooling off’ period applies, they will be liable for the following proportion of the total package fees:
15+ days before the start of the course – enrolment fee + residential deposit
7-14 days before the start of the course – 50% plus enrolment fee + residential deposit
less than 7 days before the start of the course – 75% plus enrolment fee + residential deposit (*)
no refunds are given once the course has started
In the case of a refund, bank charges will apply.
(*) If the course is cancelled less than 7 days before the start date and homestay accommodation has been booked, one week’s accommodation will be charged.