Adult Student Welfare

Studying English in the UK is a wonderful experience and we want you to be having the best possible time here at the Lewis School.

If you need our help in an emergency, call the school on +44 23 8022 820

If the school is closed, listen for the emergency number on the voicemail message.

However if you are having any problems with your lessons, your accommodation, or are facing any personal difficulties, please come and speak to us – we are here for you. All our staff are trained in welfare issues, ensuring a high level of care, and many also have first aid qualifications. Please feel free to ask any of us about your stay or about learning English. We’re always happy to help!

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We’re Always Here to Help You!

Studying English in the UK is a wonderful experience and we want you to be having the best possible time here at the Lewis School. However if you are having any problems with your lessons, your accommodation, or are facing any personal difficulties, please come and speak to us – we are here for you.

Culture Shock

This is a term that we use for feelings that you may have when you first arrive in a new country. You may
feel homesick and everything is very different from what you are accustomed to. You may feel frustrated
because people don’t understand what you are trying to say, you may not like the food or you may feel
everything is confusing and overwhelming.

Please come and talk to us if you feel this way – there is always someone at school who is willing to listen
to you. You can also talk to your homestay hosts. Not everybody feels this way, but it can be difficult
and upsetting if you do. Sometimes it also helps to talk to other students from your country as they can
understand what you are experiencing.

Student Mentors

We have student mentors to help you feel at home in your first weeks. They are volunteer students and
they can answer questions about student life at the Lewis School and in Southampton.

Information About Living in Southampton and the UK

To help you settle into life in Southampton we have made a Pre-Arrival Guide to help you prepare for your stay, and a Student Zone on our website with useful information for when you are here. In the Student Zone, you will find information about the following.

Southampton’s Attractions; Bank Accounts; British Laws; Days Out; Driving; Health & Emergencies; Information for Non-EEA Students; Phones; Places of Worship; Private Rented Accommodation; Saving Money; Travel; Voluntary Work.

Talk to Us!

SUZIE BRIERLEY – Welfare Manager – [email protected]

LARISSA RIBEIRO– Designated Safeguarding Lead – [email protected]

School Emergency Number

If you need our help in an emergency, call the school on +44 23 8022 8203.

If the school is closed, listen for the emergency number on the voicemail message.

Before arrival, we advise you to familiarise yourself with our PRE-ARRIVAL GUIDE