Acceptance of enrolment, evidenced by confirmation of the Student’s booking, will constitute a legally binding agreement, governed by English Law, for the period specified on the enrolment form. Students’ statutory rights are not affected by the conditions below.

All fees in respect of services specified on the Application for Enrolment are due for payment in full 14 days before the starting date. The School reserves the right not to provide such services in the event that such fees have not been paid by the due date. For payment by bank transfer, please contact the School to receive our bank details. The Student is responsible for all foreign and UK bank charges. Please note that bank transfers may take 5 to 6 working days to reach our account. Please allow for this. It is essential that the Student’s name and invoice number is clearly stated on the bank transfer documentation.
For more information, see

All fees in respect of services specified on the Application for Enrolment are due for payment in full 14 days before the starting date. The School reserves the right not to provide such services in the event that such fees have not been paid by the due date. For payment by bank transfer, please contact the School to receive our bank details. The Student is responsible for all foreign and UK bank charges. Please note that bank transfers may take 5 to 6 working days to reach our account. Please allow for this. It is essential that the Student’s name and invoice number is clearly stated on the bank transfer documentation. Please see our How to Pay page.

i. During the 14-Day ‘Cooling Off’ Period

1. During the 14-Day ‘Cooling Off’ Period

If the Student has booked their programme via email or the internet (a ‘distance contract’), they are entitled to a 14-day ‘cooling off’ period. During this ‘cooling-off’ period the Student may cancel their booking for any reason within 14 days and receive a refund of all fees minus any bank charges. If the Student cancels during the ‘cooling off’ period described above, the School will refund the fees within 14 days of the date that the Student informs the School that they wish to cancel. However, if the Student has requested the School provides services during the cooling off period, the School is entitled to charge a reasonable sum for the services. For a CertTESOL course, this will be based on the proportion of the tuition and accommodation the Student has used. The School can deduct this sum from any refund payable.  Please note that accommodation cancellation terms apply – see paragraph 15.

ii. Outside the “Cooling Off” Period

The Student may cancel their programme for whatever reason, but if the cancellation is outside the ‘cooling off’ period as described in 3i, or if no ‘cooling off’ period applies, they will be liable for the following proportion of the total tuition fees:

>   15+ days before the start of the course – deposit only (£200)
>   7-14 days before the start of the course – 50% plus enrolment fee (£65)
>   less than 7 days before the start of the course – 75% plus enrolment fee (£65)
>   no refunds are given once the course has started

In the case of cancellation less than 7 days before the start date, 1 week’s accommodation will be charged (if applicable). In the case of a refund, bank charges will apply.

In the event of the course being cancelled by Lewis School of English, applicants will be offered an opportunity to transfer their payment to a future course or receive a full repayment. The School reserves the right to cancel a programme without any liability no later than 14 days prior to the course start date. Therefore, the School advises the Student not to book travel until at least 14 days before their booked programme’s start date. At no point is the School liable for the Student’s travel costs, except for taxi transfers booked through the school.

No refund of tuition fees will be given if the Student leaves the course early. The Student is not entitled to a refund for lessons missed due to absence or public holidays. Tuition fees may be transferred to another course but not may not be transferred to any other service such as accommodation, airport transfers or exam registration fees. Insurance fees are non-refundable. All unused accommodation fees are refundable.  In all circumstances, if payment was made by card, any refund can only be made to the same card.

Students must show their passport or national ID card, which the School will keep a copy of. Students are also required to provide the School with full and accurate contact details and it is the Student’s responsibility to inform the School of any changes to contact details. See also paragraph 20.

The School will be closed for two weeks for the Christmas / New Year holiday as follows. All homestay accommodation during the 2-week Christmas / New Year closure must be full-board.

>   For 2021/22, the school closes on 18/12/2021 and reopens on 4/1/2022
>   For 2022/23, the school closes on 17/12/2022 and reopens on 3/1/2023

The School will be also closed for public holidays on the following dates in 2022: 15 April, 18 April, 2 May, 2 June, 3 June, 29 August. There are no reductions or discounts in tuition fees for courses that include public holidays.

Acceptance onto the course is dependent on the Student doing the following: having the appropriate level of English language skills, submitting an acceptable pre-interview task, demonstrating suitability to the course and an ability to manage the workload during interview, completing two written tasks as part of the interview process. If the interview is carried out via remote contact, the Student must send the work electronically to the School for assessment. The School reserves the right to refuse admission to the course if, on arrival, it is found that the Student’s written language skills are sub-standard or do not match the written sample sent to the School. In addition, a Student accepted onto the course following remote interview procedures may be refused a place if they are not, on arrival, considered to meet the entry requirements set by Trinity College London and the School (TCL Validation Guidelines, June 2013, pp14).

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Students are expected to attend all their lessons. It is the Student’s responsibility to inform the School immediately of any illness or other reason for absence. Absence due to illness will be taken into account. The Student has a responsibility to arrive on time to their lessons. Late arrivals cause disruption to the teacher and other students, and late entry to classes is at the School’s discretion.

Students must report on their application form any mental or physical illness, allergy, disability or condition that may interfere with their ability to successfully finish their programme, that may impact the health or wellbeing of continued participation represents a risk to their own health and safety and well-being or any other student or staff member, that may require monitoring, treatment or emergency intervention of any kind during the student’s anticipated period of enrolment. Lewis School reserves the right to reject an applicant or terminate a student’s enrolment in the programme if the student’s continued participation represents a risk to their own health and safety and well-being or to the health and safety and well-being of other students or staff. No refund will be given in this event and all costs of repatriation will be the responsibility of the student / guardian.

The Student can change course. All remaining fees will be transferred to the new course. A balancing charge will be made if the new course costs more. Please note: this does not apply to 1:1 Lessons, which must be booked as an additional course.

The Student, whether or not adjudged guilty of serious misconduct, will be required to pay for any damage they have caused.

All Students in residential accommodation will be required on arrival to provide credit/debit card details to cover the cost of a £100 security deposit for lost keys or damage of any kind. Payment will be made and a refund, minus any deductions, will be made on your departure day. Damage must be paid for at the cost of repair/replacement. In the event of collective damage in a flat where no single individual claims responsibility, the damage bill will be shared equally among the occupants of the flat.

Homestay accommodation fees are payable in advance. If the Student wishes to cancel their accommodation, they are required to give 1 week’s notice and will receive a full refund for the outstanding period booked. The School does not charge an administration fee for this. The School keeps £10 per week from the published homestay prices as a contribution towards the administrative costs (during the peak summer season this is £15 per week). The balance is paid to the family.

The School strongly recommends the Student to have comprehensive medical, travel and personal insurance to cover you in case of accident or emergency. The School can arrange this. Visit our page TRAVEL, VISA & PREPARATION for more information.

The School does not accept liability for accidents or illness, or loss, damage or theft of personal items. This does not negate your statutory rights.

If our ability to provide the course and any accommodation is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the event on the course and any accommodation.  Provided we do this we will not be liable for any failure, delays or alterations to these services caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any of the course and accommodation you have paid for but not received.  No compensation is payable if any aspect of the course has to be changed or altered due to such events.  Events that that our outside our control include (but are not limited to) the following: war, terrorism, riot, natural or man-made disaster, pandemics, epidemics (including COVID-19), fire, adverse weather, technical problems, breakdowns, closure or congestion at airports or ports, industrial dispute, any law or any action taken by a government or public authority, including imposing a quarantine requirement.

If there is a complaint regarding the standard of service provided, it must be submitted in writing to the School before the departure date. See our Complaints Procedure at this link.

On arrival, the Student will be asked whether they consent to photographs or video taken of them during lessons, activities or breaktimes being used in Lewis School publicity, including social media. Any images given to the school or its staff may be used in Lewis School publicity without charge to the School and without obligation to credit the owner of the image

Privacy and data security are important to the Lewis School. Personal information will be held on a secure database and server on our premises and will not be shared with any third party other than where necessary. These include, but are not limited to, the Student’s accommodation provider where applicable, taxi company where applicable and relevant governing/accrediting bodies. All data processing and any sharing of data will be in accordance with the General Data Protection Regulation (GDPR).

All prices and information as indicated in Lewis School promotional materials, including the Lewis School website, are presented in good faith. However, the School reserves the right to alter programme prices and details without prior notice.