CertTESOL Conditions

Conditions – CertTESOL Course

Please read the following conditions carefully before booking your course. Please also read our the Student Selection Policy on our School Policies page. We reserve the right to reject an application based on this policy.

Acceptance of enrolment, evidenced by confirmation of the Student’s booking, will constitute a legally binding agreement, governed by English Law, for the period specified on the enrolment form. Students’ statutory rights are not affected by the conditions below.

All fees in respect of services specified on the Application for Enrolment are due for payment in full 14 days before the starting date. The School reserves the right not to provide such services in the event that such fees have not been paid by the due date. For payment by bank transfer, please contact the School to receive our bank details. The Student is responsible for all foreign and UK bank charges. Please note that bank transfers may take 5 to 6 working days to reach our account. Please allow for this. It is essential that the Student’s name and invoice number is clearly stated on the bank transfer documentation.
For more information, see How to Pay.

i. During the 14-Day ‘Cooling Off’ Period

If the Student has booked their programme via email or the internet (a ‘distance contract’), they are entitled to a 14-day ‘cooling off’ period. During this ‘cooling-off’ period the Student may cancel their booking for any reason within 14 days and receive a refund of all fees minus any bank charges. If the Student cancels during the ‘cooling off’ period described above, the School will refund the fees within 14 days of the date that the Student informs the School that they wish to cancel. However, if the Student has requested the School provides services during the cooling off period, the School is entitled to charge a reasonable sum for the services. For an English course, this will be based on the proportion of the Course the Student has undertaken and the overall cost of the Course. The School can deduct this sum from any refund payable. For an English course, this will be based on the proportion of the tuition and accommodation the Student has used. The School can deduct this sum from any refund payable.  Please note that accommodation cancellation terms apply – see paragraph 17.

ii. Outside the “Cooling Off” Period

The Student may cancel their programme for whatever reason, but if the cancellation is outside the “cooling off” period as described in 3i, or if a “cooling off” period does not apply, they will be liable for the following proportion of the total tuition fees:
15+ days before the start of the course – enrolment fee only
7-14 days before the start of the course – 50% plus enrolment fee
less than 7 days before the start of the course – 75% plus enrolment fee
no refunds are given once the course has started
In the case of cancellation less than 7 days before the start date, 1 week’s accommodation will be charged (if applicable). In the case of a refund, bank charges will apply.
In all cases, any unused accommodation will be refunded subject to cancellation terms – see condition 17.

If the level of enrolments does not reach the minimum number to operate a programme viably, the School reserves the right to cancel the programme. In this case the School may offer an alternative programme. The student has the right to reject the alternative and instead receive a refund. The School reserves the right to cancel a programme without any liability no later than 7 days prior to the course start date.

The Student may postpone their start date by giving the School a minimum of 7 days’ notice. During a “cooling off” period (see 3i), the Student may postpone at any time.

No refund of tuition fees will be given if the Student leaves the course early. The Student is not entitled to a refund for lessons missed due to absence or public holidays. Tuition fees may be transferred to another course (see condition 12) but not may not be transferred to any other service such as accommodation, airport transfers or exam registration fees. Insurance fees are non-refundable. All unused accommodation fees are refundable.

Students must show their passport or national ID card, which the School will keep a copy of. Students are also required to provide the School with full and accurate contact details and it is the Student’s responsibility to inform the School of any changes to contact details. See also paragraph 23.

The School will be closed for two weeks for the Christmas / New Year holiday as follows. All homestay accommodation during the 2-week Christmas / New Year closure must be full-board.
For 2018/19, the school closes on 22 December 2018 and re-opens for classes on 7 January 2019
For 2019/20, the school closes on 21 December 2019 and re-opens for classes on 6 January 2020

The School will be also closed for public holidays on the following dates in 2019: 9 April, 22 April, 6 May, 27 May, 26 August. There are no reductions or discounts in tuition fees for courses that include public holidays.

Students are expected to attend all their lessons. It is the Student’s responsibility to inform the School immediately of any illness or other reason for absence. If average attendance is below 80%, a course certificate will not be issued. Absence due to illness will be taken into account. The Student has a responsibility to arrive on time to their lessons. Late arrivals cause disruption to the teacher and other students, and late entry to classes is at the School’s discretion. Special conditions apply for under 18s in this respect – see the Policy for Under 18s on Adult Courses on our School Policies page. Failure to comply with the School’s Attendance and Punctuality Policy may result in expulsion without refund. Our policy for cancellation of 1:1 Lessons is stated in the Attendance and Punctuality Policy. Please read this policy on our School Policies page.

The School reserves the right to rotate teachers, change rooms and lesson times, and to combine classes if necessary.

The Student can change course. All remaining fees will be transferred to the new course. A balancing charge will be made if the new course costs more. Please note: this does not apply to 1:1 Lessons, which must be booked as an additional course.

Students / parents must report on their application form any mental or physical illness, allergy, disability or condition that may interfere with their ability to successfully finish their programme, that may impact the health or wellbeing of continued participation represents a risk to their own health and safety and well-being or any other student or staff member, that may require monitoring, treatment or emergency intervention of any kind during the student’s anticipated period of enrolment. Lewis School reserves the right to reject an applicant or terminate a student’s enrolment in the programme if the student’s continued participation represents a risk to their own health and safety and well-being or to the health and safety and well-being of other students or staff. No refund will be given in this event and all costs of repatriation will be the responsibility of the parents/ guardians.

In the case of serious misconduct the Student may be required to leave immediately in which case no refund will be made. The School will be the sole arbiter of what constitutes serious misconduct. See the Discipline Policy on our School Policies page for more information.

The Student, whether or not adjudged guilty of serious misconduct, will be required to pay for any damage they have caused.

All Students in residential accommodation will be required on arrival to provide credit/debit card details to cover the cost of a £100 security deposit for lost keys or damage of any kind. Payment will be made and a refund, minus any deductions, will be made on your departure day. Damage must be paid for at the cost of repair/replacement. In the event of collective damage in a flat where no single individual claims responsibility, the damage bill will be shared equally among the occupants of the flat.

Homestay accommodation fees are payable in advance. If the Student wishes to cancel their accommodation, they are required to give 1 week’s notice and will receive a full refund for the outstanding period booked. The School does not charge an administration fee for this. The School keeps £10 per week from the published homestay prices as a contribution towards the administrative costs (during the peak summer season this is £15 per week). The balance is paid to the family.

The School strongly recommends the Student to have comprehensive medical, travel and personal insurance to cover you in case of accident or emergency. The School can arrange this. Visit insurance adult PDF  for more information.

The School does not accept liability for accidents or illness, or loss, damage or theft of personal items. This does not negate your statutory rights.

If there is a complaint regarding the standard of service provided, it must be submitted in writing to the School before the departure date. See the Complaints Procedure on our School Policies page.

On arrival, the Student will be asked whether they consent to photographs or video taken of them during lessons, activities or breaktimes being used in Lewis School publicity, including social media. Any images given to the school or its staff may be used in Lewis School publicity without charge to the School and without obligation to credit the owner of the image.

Privacy and data security are important to the Lewis School. Personal information will be held on a secure database and server on our premises and will not be shared with any third party other than where necessary. These include, but are not limited to, the Student’s accommodation provider where applicable, taxi company where applicable and relevant governing/accrediting bodies. All data processing and any sharing of data will be in accordance with the General Data Protection Regulation (GDPR).

All prices and information as indicated in Lewis School promotional materials, including the Lewis School website, are presented in good faith. However, the School reserves the right to alter programme prices and details without prior notice.

Updated January 2019



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