Your safety and well-being are our top priorities. Each centre has a Welfare Officer and an emergency number that is manned 24 hours a day. We monitor the whereabouts of all students and ensure full participation in lessons and activities. All our staff are trained in welfare issues, ensuring a high level of care, and many also have first aid qualifications.
Key Features of Our Welfare Service
24-hour emergency phone number
Welfare officer in each centre
All staff are DBS-checked and trained in welfare and safeguarding issues
Regular meetings with group leaders
Lewis School guardian for students without a group leader
A Warm Welcome!
As part of our warm welcome, you will be given an introductory talk, a welcome pack and a tour on your first day. You are also given a card with your accommodation address and the emergency phone number. We also provide an optional ‘meet and greet’ service (additional fee) to welcome you on arrival at the airport and ensure a smooth transition to the centre.
Caring for Groups
We work closely with Group Leaders to ensure their students are happy and are getting the most from their stay. Our management staff are always available to discuss any issues, and we organise regular meetings between Group Leaders and our Centre Manager, Head Teacher and Activities Manager.
Caring for Individuals
We also welcome many students who arrive unaccompanied. These students are placed under the care and supervision of a dedicated Lewis School guardian.
We take great care to ensure the safety and well-being of all our students, and for this reason we have very robust safeguarding procedures. For example, all of our staff are DBS-checked (police-checked) and receive training in safeguarding issues. The main host in all homestay accommodation for under-18s is also DBS-checked. You can read our Safeguarding Policy in full on our School Policies page.
Pocket Money & Valuables
We can keep your valuable possessions such as passport, tickets and pocket money in a locked safe. However, we cannot be held responsible for damage, loss or theft. If you do not wish your child to travel with a large amount of cash, you may transfer pocket money to the Lewis School bank account. This will then be passed to your child by the Centre Manager on a regular basis.
Before you arrive, we recommend that you read our Pre-Arrival Guide. This will help you and your parents/guardians to prepare for your stay, and to answer questions you may have about our programmes.
If you have any further questions about your stay, please contact us.